When apples go pear shaped...
Most of you reading this are aware that I like my Apple products. My iPhone, my Macbook and not forgetting my Mac Mini. I usually have no reason to bad mouth them - they work as expected and do what I ask of them. Everyone is happy.
Imagine my disappointment recently when I started experiencing signal problems with my iPhone 4S. I've had no problems picking up a signal before with a phone, so it must be the device! So off it goes back to Apple.
So, today I receive a nice parcel from UPS with my replacement phone, except, it's the wrong one! Somehow the person at Apple's service centre can't tell the difference between white and black, 32gb and 64gb, and is unable to restore a phone before sending.
You're probably thinking, why didn't he just shut up, keep the phone or maybe even profit from it. Well, I'm not like that. Plus it'd blow up in my face if there was something wrong with it and I needed more support on it. It's also locked to the Three network which is worse than having No Signal on Vodafone.
Patrick in Apple's Customer Relations is now on the case and I have every faith in his ability. He's promised a brand spanking new 32GB White iPhone 4S with a new 12 month warranty. I'm secretly hoping he 'accidentally' sends a 64GB.
I guess it's back to another day without a working phone...
Posted by: Chris H on 18/01/2012 19:01 GMT
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